www.super-host.com
Accommodation Management Experts
Let the experts help you
Your premier AirBNB rental management company
About Super-Host
Super-Host is a leading short-term rental management company dedicated to providing exceptional service to both property owners and guests. With a commitment to professionalism, integrity, and excellence, we strive to exceed expectations and create memorable experiences for all involved.
For property owners, Super-Host offers a hassle-free solution to renting out their properties. We take care of everything from start to finish, including pricing strategy, booking management, cleaning services, and guest communication.
Our goal is to provide peace of mind and ensure that owners can enjoy the benefits of rental income without the stress of managing the day-to-day operations.
Why use Super-Host?
Super-Host is a full-time host management company that specialises in managing short-term rental properties for property owners. By using our services, property owners can maximise their rental income, increase their occupancy rates, and ultimately see a higher return on their investment.
Super-Host has the expertise and experience necessary to maximise the rental potential of a property. This includes setting competitive nightly rates, optimising property listings on platforms like AirBNB, and providing top-notch customer service to guests.
As a result, properties managed by Super-Host have:
- Higher net nightly rates, meaning that property owners can earn more money per night than they would if they were managing the property themselves.
- Higher occupancy rates, due to our team of dedicated professionals who are constantly monitoring booking trends, implementing marketing strategies, and managing guest inquiries and reservations. By keeping properties consistently booked, Super-Host ensures that property owners are maximising their rental income and seeing a higher overall rate of return on their investment.
We offer a flexible fee structure designed to match your individual situation. You can choose a flat monthly fee,, or utilise our standard rate of 15% of the gross rental.
Contact us to discuss pricing which best suits you.
What is “Super-Host Status”?
www.super-host.com
Super-Host status on platforms like Airbnb is a prestigious title given to hosts who go above and beyond in providing exceptional service to their guests. This status is not just a badge of honour, but a powerful tool that can help hosts attract more bookings, increase their income, and build a strong reputation for their listing.
One of the key ways in which Super-Host status benefits hosts is by increasing their visibility on the platform. When guests search for accommodation, they often filter their options to only show listings from Super-Hosts. This means that Super Hosts are more likely to appear at the top of search results, making it easier for them to attract guests and fill their calendar with bookings.
Furthermore, Super-Host status helps hosts build trust with potential guests. Guests are more likely to book with hosts who have earned Super-Host status, as it indicates that they have a proven track record of providing excellent service and satisfying their guests. This trust leads to repeat bookings, positive reviews, and recommendations to friends and family, further boosting the host's reputation and income.
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Achieving Super-Host status is a key priority for us, as it is a powerful tool that helps the property stand out in a competitive market, attract more bookings, and drive revenue. By going above and beyond to provide exceptional service to guests, we support hosts to earn this prestigious title and reap the many benefits that come with it.
End-to End Rental Management
Our Process
Documents
We enter into a Service Contract with you, which outlines our obligations to you
Contact Us
Reach out to us! We ensure that you understand our process, our approach, and our fees.
Facilitate Payments
We facilitate guest payments and promptly transfer monies to you, together with receipts and statements for reconciliation
The Listing
Our Creative Writing team builds your property listing, and we promote it through all appropriate listing platforms
Access & Inspection
We facilitate access to the property and amenities and conduct an inspection. We establish 24/7 access for guests and commence cleaning contract
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Monitor Performance
We will monitorthe performance of your property, tweak pricing and promotions to ensure opimum profit, manage ongoing maintenance, and communicate with you regularly
Manage Bookings
We handle all bookings for the property, including coordinating reservations, check-ins/ out, cleaning rotation, amenities upkeep, and all guest management responsibilities
Presentation
We dress, fitout and present your property (as required) - ensuring that all amenities are catered for
Photography
If required, we conduct professional photography to ensure that your property is professionallyo represented
The Brief
Our team gathers all the information from you, including all the details of your property. We also need to understand your expectations
Short-term rental properties have become increasingly popular in recent years, with platforms like AirBNB making it easier than ever for property owners to rent out their spaces to travelers. However, managing a short-term rental property can be a time-consuming and challenging task, which is where companies like Super-Host come in
We manage the end-to-end process of ensuring that your short-term rental property is maximised, including:
- Professional, high-gloss photography
- Property furnishing/ dressing
- Listing & vacancy management
- Platform utilisation, including AirBNB and Stayz
- “Dynamic Pricing” performance
- Guest screening & booking
- Guest experience and review management
- Payment collection & owner reconciliation
- Full “black-light” cleaning & maintenance
- Achievement & maintenance of ‘Super-Host’ status
Dynamic Pricing
Super-Host utilises a key strategy to maximise income and attract more guests - namely., “Dynamic Pricing”.
Dynamic pricing is a pricing strategy where the price of a listing is adjusted in real-time based on various factors such as demand, seasonality, local events, and competitor prices. This allows us to optimise both the pricing and occupancy, and increase the revenue while staying competitive in the market.
One of the main advantages of using dynamic pricing as through Super-Host is the ability to maximise income during peak seasons or high-demand periods. By adjusting prices higher during these times, we take advantage of the increased demand and ultimately earn more from each booking. Similarly, during low-demand periods, we can lower their prices to attract more guests and keep the listing fully occupied.
Dynamic pricing allows Super-Host to adapt to changes in the market quickly. For example, if a local event is happening nearby that will attract a large number of visitors, we can increase their prices to capitalise on the increased demand. Similarly, if a competitor lowers their prices, we can adjust the pricing to remain competitive and attract more guests.
Guest Experience Management
Short-term rental properties operated by Super-Host prioritise guest experiences in order to ensure repeat business, word of mouth referrals, receipt of 5-star reviews, and the achievement and maintenance of "Super-Host" status. Our staff understand that the key to success in the competitive short-term rental market is creating unforgettable experiences for guests.
One of the main goals of Super-Host is to provide a warm and welcoming environment for their guests. We go above and beyond to ensure that properties are clean, well-maintained, and equipped with all the necessary amenities for a comfortable stay. From high-class Welcome Packs, to high-quality linens and toiletries, to a fully-stocked kitchen and reliable Wi-Fi, we pay attention to every detail to make sure guests have everything they need during their stay.
In addition to the physical amenities, Super-Host also prioritises personalised service via our 24/7 Call Centre and 24-hour lock-box check-in. We understand that good communication is key to ensuring a positive guest experience and earning positive reviews. We are responsive to inquiries and requests, provide detailed instructions for check-in and check-out, and are available to address any issues or concerns that may arise during the stay.
Cleaning & Maintenance Services
Super-Host;s premier cleaning service specialises in managing the cleaning and maintenance of short-term rental properties. We pride ourselves on providing top-notch service that guarantees a spotless and well-maintained property for our clients.
Our team of trained, professional personnel is dedicated to ensuring that every property we manage is immaculately clean and sterile, using environmentally friendly cleaning products.
At Super-Host, we understand the importance of cleanliness and hygiene, especially in the current climate. That's why we go above and beyond to make sure that every nook and cranny of your property is spotless.
From dusting and vacuuming to professionally laundering linen, our cleaning team leaves no stone unturned in their quest to provide a pristine living space for guests. We believe that a clean environment is essential for the health and well-being of our guests, which is why we take cleanliness very seriously.
In addition to cleaning, we also offer full maintenance services to ensure that your property remains in top condition. Our maintenance team is highly skilled and experienced in all aspects of property upkeep, from fixing leaky faucets to repairing electrical systems. We understand that regular maintenance is key to both ensuring the longevity of your property and minimising property down-time. This is why we make it a priority to keep everything running smoothly.
One of the benefits of using Super-Host is that you can trust that your property will always be in good hands. Our team is fully trained and qualified to handle all aspects of property management, so you can rest easy knowing that your investment is being well taken care of.
Importantly, our cleaning services come at no cost to you. We include all costs within the price set for the guest.
Client Testimonials
I cannot recommend Super-Host highly enough. Their professionalism and attention to detail are so appreciated. Thanks to their help, I have been able to achieve success as an Airbnb host and provide a top-notch experience for my guests
T Boccassino
the team at Super-Host is incredibly responsive and professional. They are always available to answer any questions or address any concerns that may arise. Their dedication to customer service has made my experience as an Airbnb host much more enjoyable and stress-free.
E Nelson
One of the things we appreciate most about Super-Host is their attention to detail. They go above and beyond to ensure that our properties are in their best condition for each guest. From fresh linens and towels to a thorough cleaning between guests, I can trust that my properties will always be ready to welcome visitors.
B & J Rockliff
www.super-host.com
Accommodation Management Experts
Main Office
Hilton Building
6 Orchid Avenue
SURFERS PARADISE QLD 4217
Email: info@super-host.com.au
Web: www.super-host.com.au
Social: @super-host.com.au
